Return Policy

Return Policy — heavydigger

At heavydigger, we want you to shop with confidence. Every machine is supported by our technical team and inspected for quality before it ships.

Warranty

All machines include a one-year warranty with free spare parts coverage for qualifying issues.

Full warranty terms ship with your unit or are available on request.

30-Day Returns

Not completely satisfied? Return your equipment within 30 days of purchase for a full refund.

Return logistics/shipping costs are the customer’s responsibility.

How Returns Work

  1. Contact us for an RMA and return instructions before shipping anything back.
  2. Repack the item securely with all original accessories, manuals, and packaging.
  3. Ship using a trackable service and share the tracking number with our team.
  4. Once received and inspected, refunds are issued to the original payment method (typically within 5–10 business days).

Eligibility & Condition

  • Items must be in original condition with normal testing wear only (no abuse or damage).
  • Include all parts, attachments, and documents that arrived with the product.
  • Any unauthorized modifications or improper use may void eligibility.

Exclusions

  • Damage caused by misuse, improper installation, or unauthorized modifications.
  • Consumables and wear items once used (e.g., fluids, filters) unless defective on arrival.
  • Third-party products; please refer to the third party’s warranty and return terms.

Need Help?

Email: support@heavydigger.shop  •  Phone: +1(831)750-3910  •  Website: heavydigger.shop/

Last updated: September 14, 2025